Refund policy
Refund Policy – Vero36
60-Day Money-Back Guarantee
At Vero36, we believe in our product and want you to feel completely confident in your purchase. That’s why we offer a 60-Day Money-Back Guarantee.
Try your Vero36 V3 IPL Hair Removal device risk-free. If you’re not satisfied, you may return it within 60 days of delivery for a refund.
Return Window
You have 60 days from the date your order is delivered to request a return.
Eligibility for Returns
To be eligible for a return:
- Your return request must be submitted within 60 days of delivery
- The product must be returned in good condition (used or unused)
- All original accessories must be included
- Proof of purchase (order number or receipt) is required
How to Start a Return
To initiate a return:
- Email us at info@vero36.com
- Include your order number and reason for return
- Our support team will provide return instructions
Please do not send items back without contacting us first, as they may not be accepted.
Refunds
Once your return is received and inspected:
- You will be notified of the approval status
- If approved, your refund will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank
Shipping fees are non-refundable, unless the item is defective or incorrect.
Return Shipping
Customers are responsible for return shipping costs, unless the product is:
- Defective
- Damaged upon arrival
- Incorrect item received
Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery
- Include photos of the issue
We will arrange a replacement at no additional cost.
Results Disclaimer
Vero36 IPL devices require consistent use over several weeks to achieve optimal results.
Results may vary depending on hair type, skin tone, and usage.
Exchanges
We only replace items if they are defective or damaged. If you need a replacement, contact us at info@vero36.com.